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Philadelphia Hospitality Symposium

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9:00am EDT

Registration & Breakfast Foyer

10:00am EDT

The Keystone of Hospitality: Defining Pennsylvania’s Global Moment Grand Ballroom

10:45am EDT

Professional Headshots (10:45 am - 11:45 am) Berwyn Room

10:50am EDT

Inside the DMO: How Tourism Brands Create Content That Travels Villanova Room How to Work with Your Local Destination Marketing Organization Grand Ballroom Creating Accessible Hospitality: Inclusion for All Guests Centennial Ballroom II Forging Emotional Connections: The Art of Five Diamond Service Centennial Ballroom I

11:00am EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

11:25am EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

11:45am EDT

Professional Headshots (11:45 am - 12:45 pm) Berwyn Room

11:50am EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room When Philly Wins: Turning Big Moments into Cultural Momentum Villanova Room Building an Effective Social Media Presence Grand Ballroom

12:00pm EDT

Cultural Diplomacy Training: Greetings & Social Distance Centennial Ballroom II

12:15pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

1:05pm EDT

World Cup 101 Grand Ballroom

1:40pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

1:45pm EDT

Cultural Diplomacy Training: Communication Styles, Body Language, and Gestures Centennial Ballroom II Professional Headshots (1:45 pm - 2:45 pm) Berwyn Room AI in Action: What's Working, What's Coming, and How to Get Ahead Centennial Ballroom I

2:00pm EDT

The Official Playbook: Working with Government as a Creator Villanova Room

2:05pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

2:30pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

2:35pm EDT

Cultural Diplomacy Training: Language Barriers Centennial Ballroom II

2:45pm EDT

Professional Headshots (2:45 pm - 3:45 pm) Berwyn Room

2:55pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

3:20pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

3:30pm EDT

Frontline Guardians: Identifying and Preventing Human Trafficking in Hospitality Centennial Ballroom II The Philadelphia InfluencerCon Grand Ballroom

3:45pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room Professional Headshots (3:45 pm - 4:30 pm) Berwyn Room

4:10pm EDT

Creative Clinic: Creative Writing Haverford Room Creative Clinic: Graphic Design Haverford Room The Google DMO Clinic: Optimizing Your Digital Footprint Haverford Room

4:30pm EDT

Be the Spark: Creating Customers for Life Grand Ballroom

5:15pm EDT

Networking Reception Foyer