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X-WR-CALDESC:Event Calendar
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PRODID:-//Sched.com Philadelphia Hospitality Symposium//EN
X-WR-TIMEZONE:UTC
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T130000Z
DTEND:20260420T140000Z
SUMMARY:Registration & Breakfast
DESCRIPTION:Grab a cup of coffee and get ready for the day with some light networking.
CATEGORIES:GENERAL
LOCATION:Foyer\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:d720faef7b204b6fdb30d4932979afdd
URL:http://event5969a2686246474.sched.com/event/d720faef7b204b6fdb30d4932979afdd
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T140000Z
DTEND:20260420T144500Z
SUMMARY:The Keystone of Hospitality: Defining Pennsylvania’s Global Moment
DESCRIPTION:As the world prepares to descend on the Commonwealth for the 250th anniversary of our nation’s founding\, the stakes for our hospitality industry have never been higher. Join Anne Ryan\, Deputy Secretary of Tourism\, for a foundational keynote designed to shift your perspective from "business as usual" to "destination defining." This session will challenge you to pinpoint your unique value proposition and explore how a "richer" guest experience—rooted in cultural sensitivity and expanded operational thinking—can turn a single visit into a lifelong connection.
CATEGORIES:GENERAL
LOCATION:Grand Ballroom\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:995a0d6722abf319251b44c4688cae62
URL:http://event5969a2686246474.sched.com/event/995a0d6722abf319251b44c4688cae62
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T144500Z
DTEND:20260420T154500Z
SUMMARY:Professional Headshots (10:45 am - 11:45 am)
DESCRIPTION:Your brand starts with you. In the lead-up to 2026\, ensure your digital presence is as polished as your hospitality. Join us for a rapid-fire\, 5-minute portrait session with a professional photographer. You’ll walk away with a high-resolution\, modern headshot perfect for LinkedIn\, press releases\, or your "About Us" page—all at no cost to you.\n\nPlease stop at any time during your selected window.
CATEGORIES:HEADSHOTS
LOCATION:Berwyn Room
SEQUENCE:0
UID:2a46dd863d7ade7a9e048eb7ea4bdcd8
URL:http://event5969a2686246474.sched.com/event/2a46dd863d7ade7a9e048eb7ea4bdcd8
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T145000Z
DTEND:20260420T154500Z
SUMMARY:Inside the DMO: How Tourism Brands Create Content That Travels
DESCRIPTION:Go behind the scenes with social media leaders from regional destination marketing organizations (DMOs) as they break down how tourism content is actually made—from ideation to execution. Panelists will share how they plan campaigns\, collaborate across teams and work with influencers to bring destinations to life online. Whether you’re a creator or marketer\, you’ll gain insight into what makes content resonate and how to build partnerships that drive real impact.
CATEGORIES:CONTENT CREATORS
LOCATION:Villanova Room\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:69066253c6538220393494c523328234
URL:http://event5969a2686246474.sched.com/event/69066253c6538220393494c523328234
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DTSTAMP:20260426T211550Z
DTSTART:20260420T145000Z
DTEND:20260420T155500Z
SUMMARY:Creating Accessible Hospitality: Inclusion for All Guests
DESCRIPTION:True hospitality is only achieved when every guest can navigate a space with dignity and independence. Led by Amanda Parezo\, this session moves beyond basic legal compliance to explore the core principles of Universal Design and true belonging. Attendees will dive into key concepts and best practices for creating seamless\, inclusive environments for guests of all abilities. Through real-world examples and interactive scenarios\, participants will learn to identify and remove common physical and sensory barriers. Amanda’s unique expertise as both a Doctor of Occupational Therapy and a disability advocate provides a practical\, human-centered framework for modern service. Join us to transform your guest experience from simply functional to authentically inclusive.
CATEGORIES:CUSTOMER SERVICE
LOCATION:Centennial Ballroom II\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
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URL:http://event5969a2686246474.sched.com/event/85d97fb0c8f4e8941e61d3d25968b73a
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T145000Z
DTEND:20260420T164000Z
SUMMARY:Forging Emotional Connections: The Art of Five Diamond Service
DESCRIPTION:In the world of luxury hospitality\, the difference between "good" and "unforgettable" lies in the details. Led by Jamie H. Cooperstein\, CEO of J. Cooperstein Hospitality Consulting\, this interactive workshop motivates hospitality professionals to see their roles as more than just a job by connecting to a larger purpose. Participants will learn how to transform the guest experience from a scripted transaction into a warm\, personal connection. From mastering Five Diamond standards—like polished communication and body language—to identifying "unexpressed wishes\," you will leave with a clear roadmap to "reach higher" and provide service that truly stands out.
CATEGORIES:CUSTOMER SERVICE
LOCATION:Centennial Ballroom I\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
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URL:http://event5969a2686246474.sched.com/event/5913c04044dc2c0664cc4b1baa1266c6
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DTSTAMP:20260426T211550Z
DTSTART:20260420T145000Z
DTEND:20260420T154500Z
SUMMARY:How to Work with Your Local Destination Marketing Organization
DESCRIPTION:Want to get your business on the radar of regional and statewide tourism marketing efforts? Join Visit PA as they moderate a dynamic panel with marketing and PR leaders from DMOs across Pennsylvania. This session will provide practical\, actionable tips on how to collaborate effectively\, from developing media-ready materials and hosting press trips to working with influencers and aligning with campaign timelines. Attendees will walk away with a clear understanding of how DMOs operate and how to position their business for maximum visibility.
CATEGORIES:MARKETING
LOCATION:Grand Ballroom\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
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URL:http://event5969a2686246474.sched.com/event/a27b34b23475726314eee814fec8cacf
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T150000Z
DTEND:20260420T152000Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:0ccb29f3101cb5ab3e7d8f02b52e56d5
URL:http://event5969a2686246474.sched.com/event/0ccb29f3101cb5ab3e7d8f02b52e56d5
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T150000Z
DTEND:20260420T152000Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:da3782d34023889e74e9dfc3531766af
URL:http://event5969a2686246474.sched.com/event/da3782d34023889e74e9dfc3531766af
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T150000Z
DTEND:20260420T152000Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback. \n\nAdvance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
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URL:http://event5969a2686246474.sched.com/event/d5a9bf72fc52806c30a194e3b244a9b1
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BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T152500Z
DTEND:20260420T154500Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:5cd8fc699a759c2129ee50fe4f94e6a4
URL:http://event5969a2686246474.sched.com/event/5cd8fc699a759c2129ee50fe4f94e6a4
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BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T152500Z
DTEND:20260420T154500Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:3741f3d9b326137b3db23bda2b47dc27
URL:http://event5969a2686246474.sched.com/event/3741f3d9b326137b3db23bda2b47dc27
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T152500Z
DTEND:20260420T154500Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:a99be5ed4998e8830ab3a0532cfd3521
URL:http://event5969a2686246474.sched.com/event/a99be5ed4998e8830ab3a0532cfd3521
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T154500Z
DTEND:20260420T164500Z
SUMMARY:Professional Headshots (11:45 am - 12:45 pm)
DESCRIPTION:Your brand starts with you. In the lead-up to 2026\, ensure your digital presence is as polished as your hospitality. Join us for a rapid-fire\, 5-minute portrait session with a professional photographer. You’ll walk away with a high-resolution\, modern headshot perfect for LinkedIn\, press releases\, or your "About Us" page—all at no cost to you.\n\nPlease stop at any time during your selected window.
CATEGORIES:HEADSHOTS
LOCATION:Berwyn Room
SEQUENCE:0
UID:0fcfe356df2dc4ddb9e0c42ae5610f43
URL:http://event5969a2686246474.sched.com/event/0fcfe356df2dc4ddb9e0c42ae5610f43
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T155000Z
DTEND:20260420T164500Z
SUMMARY:When Philly Wins: Turning Big Moments into Cultural Momentum
DESCRIPTION:Philadelphia doesn’t just host moments—it owns them. From Rocky Day and the Wanamaker Light Show to global events and the road to 2026\, the city knows how to turn tradition\, sports\, and cultural milestones into something bigger.\n\n In this intimate conversation\, we will explore how these moments come to life through content\, collaboration\, and creators. Learn how to spot the moments that matter\, amplify them in real time\, and turn local pride into lasting impact—because when Philly shows up\, the world pays attention.\n\n
CATEGORIES:CONTENT CREATORS
LOCATION:Villanova Room\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:a09706ba5a06414c1c28ef367712e600
URL:http://event5969a2686246474.sched.com/event/a09706ba5a06414c1c28ef367712e600
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BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T155000Z
DTEND:20260420T161000Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:a30029e2c851838dc037010936b6895d
URL:http://event5969a2686246474.sched.com/event/a30029e2c851838dc037010936b6895d
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T155000Z
DTEND:20260420T161000Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:16eb39dd57479b9ae3a1f564c228c948
URL:http://event5969a2686246474.sched.com/event/16eb39dd57479b9ae3a1f564c228c948
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T155000Z
DTEND:20260420T161000Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:45844c4b1bafd40319bb00a61c9dbb65
URL:http://event5969a2686246474.sched.com/event/45844c4b1bafd40319bb00a61c9dbb65
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DTSTAMP:20260426T211550Z
DTSTART:20260420T155000Z
DTEND:20260420T164500Z
SUMMARY:Building an Effective Social Media Presence
DESCRIPTION:This session is designed for businesses and organizations that want to do more on social media but are unsure where to start. We will walk through the core foundations of content creation\, audience engagement and brand voice in a clear and practical way. Attendees will learn how to identify their audience\, create content that resonates and show up consistently online. The session will also highlight the importance of community\, storytelling and representing Philadelphia with authenticity. Participants will leave with a stronger understanding of social media and a set of actionable ideas they can apply right away.
CATEGORIES:MARKETING
LOCATION:Grand Ballroom\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
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URL:http://event5969a2686246474.sched.com/event/51d8653e26ac5fd2a9c79cb691ca51ef
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T160000Z
DTEND:20260420T164500Z
SUMMARY:Cultural Diplomacy Training: Greetings & Social Distance
DESCRIPTION:There are so many diverse ways that people greet one another around the world\, and our understanding of social space plays a crucial role in cultural communication. Our cultural norms vary widely when we think about how we say "hello"—not just from country to country but also within regions\, generations\, and social groups. This session on Cultural Diplomacy will introduce you to guidelines that can support you in navigating cultural interactions while also reminding you to remain observant\, adaptable\, and respectful in any situation you encounter.
CATEGORIES:CUSTOMER SERVICE
LOCATION:Centennial Ballroom II\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
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URL:http://event5969a2686246474.sched.com/event/58e7bfab05e48508948f5b90f53a7d64
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T161500Z
DTEND:20260420T163500Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:0507db2f3ef1deabcbc0ce412906a673
URL:http://event5969a2686246474.sched.com/event/0507db2f3ef1deabcbc0ce412906a673
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BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T161500Z
DTEND:20260420T163500Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:39ef096c1045e8ae14c5af532096779b
URL:http://event5969a2686246474.sched.com/event/39ef096c1045e8ae14c5af532096779b
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T161500Z
DTEND:20260420T163500Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:dc5403a4a5da1225eb9cca6dae7eebe6
URL:http://event5969a2686246474.sched.com/event/dc5403a4a5da1225eb9cca6dae7eebe6
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T170500Z
DTEND:20260420T174500Z
SUMMARY:World Cup 101
DESCRIPTION:The world’s largest sporting event is coming to our doorstep\, and it’s time to get ready. Join Meg Kane\, the driving force behind Philadelphia’s winning bid\, for a comprehensive primer on what to expect when the FIFA World Cup 26™ takes over the region. Meg will provide an insider’s look at the six matches coming to Lincoln Financial Field and the massive 39-day Fan Festival at Lemon Hill. This session covers everything from infrastructure and tourism surges to how the tournament intersects with America’s 250th birthday celebration. Most importantly\, this is your opportunity to ask those burning questions you’ve been holding onto. Whether you are curious about transportation\, local business opportunities\, or the global fan experience\, Meg has the answers.
CATEGORIES:GENERAL
LOCATION:Grand Ballroom\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
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URL:http://event5969a2686246474.sched.com/event/433acd64854bf0a6b98d92f4195dc9ad
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T174000Z
DTEND:20260420T180000Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:1666ffc6a7a58e01201be354264fd80b
URL:http://event5969a2686246474.sched.com/event/1666ffc6a7a58e01201be354264fd80b
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T174000Z
DTEND:20260420T180000Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:f3b852e8689ac407e4385bc554c5d3ae
URL:http://event5969a2686246474.sched.com/event/f3b852e8689ac407e4385bc554c5d3ae
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T174000Z
DTEND:20260420T180000Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:61ae8300a35552eaac6026300c50999a
URL:http://event5969a2686246474.sched.com/event/61ae8300a35552eaac6026300c50999a
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T174500Z
DTEND:20260420T183000Z
SUMMARY:Cultural Diplomacy Training: Communication Styles\, Body Language\, and Gestures
DESCRIPTION:From tone of voice to hand gestures\, subtle differences in how we communicate from one culture to another can significantly impact interactions in professional and social settings. Understanding how people communicate\, both explicitly and implicitly\, is crucial in avoiding misunderstandings\, demonstrating cultural awareness\, and fostering strong international relationships. In this session\, you'll learn how communication norms are deeply influenced by cultural values\, traditions\, and social expectations. By gaining insight into these differences\, you'll be better equipped to engage in cross-cultural interactions with confidence and respect.
CATEGORIES:CUSTOMER SERVICE
LOCATION:Centennial Ballroom II\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:7c6d07a0bbe24bfe694c65c81f9dff9e
URL:http://event5969a2686246474.sched.com/event/7c6d07a0bbe24bfe694c65c81f9dff9e
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T174500Z
DTEND:20260420T184500Z
SUMMARY:Professional Headshots (1:45 pm - 2:45 pm)
DESCRIPTION:Your brand starts with you. In the lead-up to 2026\, ensure your digital presence is as polished as your hospitality. Join us for a rapid-fire\, 5-minute portrait session with a professional photographer. You’ll walk away with a high-resolution\, modern headshot perfect for LinkedIn\, press releases\, or your "About Us" page—all at no cost to you.\n\nPlease stop at any time during your selected window.
CATEGORIES:HEADSHOTS
LOCATION:Berwyn Room
SEQUENCE:0
UID:668b6eb32564309606a3fad57deee5ce
URL:http://event5969a2686246474.sched.com/event/668b6eb32564309606a3fad57deee5ce
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T174500Z
DTEND:20260420T193000Z
SUMMARY:AI in Action: What's Working\, What's Coming\, and How to Get Ahead
DESCRIPTION:AI isn't just on the horizon\, it's reshaping our world right now. This session goes beyond theory to show you how to put AI to work in ways that matter today. You'll explore what AI actually is\, how the core tools work\, and how to use them effectively with real destination marketing scenarios. From there\, we'll get into the honest reality of what's working\, what's failing\, and where this is all headed over the next 18 to 36 months. Attendees will walk away with hands-on experience using AI tools\, a clear understanding of governance and data privacy essentials\, ready-to-use prompts\, and concrete steps they can act on immediately.
CATEGORIES:MARKETING
LOCATION:Centennial Ballroom I\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:3b9e1b333d7ee961bddf5382effb929e
URL:http://event5969a2686246474.sched.com/event/3b9e1b333d7ee961bddf5382effb929e
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T180000Z
DTEND:20260420T190000Z
SUMMARY:The Official Playbook: Working with Government as a Creator
DESCRIPTION:As Philadelphia prepares for a historic 2026\, including America’s 250th anniversary and global events\, access to accurate\, timely information will be critical. This panel brings together government leaders and creators to explore how influencers can partner with local and state agencies to share trusted updates—from events to transportation to real-time city navigation. Learn how to source reliable information\, avoid spreading misinformation and play a meaningful role in helping visitors experience the city and state with confidence.
CATEGORIES:CONTENT CREATORS
LOCATION:Villanova Room\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:7f25ae251d5018e86a9c7db274d1bd5c
URL:http://event5969a2686246474.sched.com/event/7f25ae251d5018e86a9c7db274d1bd5c
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T180500Z
DTEND:20260420T182500Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:f986b6536b4480e409cdea6ddfe6448e
URL:http://event5969a2686246474.sched.com/event/f986b6536b4480e409cdea6ddfe6448e
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T180500Z
DTEND:20260420T182500Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:d5a8b181396d80a49e517ed84f01e753
URL:http://event5969a2686246474.sched.com/event/d5a8b181396d80a49e517ed84f01e753
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T180500Z
DTEND:20260420T182500Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:9aacce986b773dff9b3fdfb0109daf29
URL:http://event5969a2686246474.sched.com/event/9aacce986b773dff9b3fdfb0109daf29
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T183000Z
DTEND:20260420T185000Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:d572fb94b7547676e309bc5bb0e13fe0
URL:http://event5969a2686246474.sched.com/event/d572fb94b7547676e309bc5bb0e13fe0
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T183000Z
DTEND:20260420T185000Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:3278da147c46beaba58e954be2e8f484
URL:http://event5969a2686246474.sched.com/event/3278da147c46beaba58e954be2e8f484
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T183000Z
DTEND:20260420T185000Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:82c961016c06cb9cc118b616f6de1fdb
URL:http://event5969a2686246474.sched.com/event/82c961016c06cb9cc118b616f6de1fdb
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T183500Z
DTEND:20260420T192000Z
SUMMARY:Cultural Diplomacy Training: Language Barriers
DESCRIPTION:Effective communication is key to building relationships\, especially across cultures. In this session\, you'll learn strategies and tools for navigating situations where a language barrier exists between you and an international visitor\, colleague\, or customer. No two people are the same\, even if they share certain identities\, and this session will support your approach to communicating when language barriers are present. True expertise comes with continuous learning\, personal experiences\, and interactions with diverse individuals\, but this session will help you recognize language diversity\, utilize non-verbal communication and translation tools\, and develop confidence when words just won't cut it!
CATEGORIES:CUSTOMER SERVICE
LOCATION:Centennial Ballroom II\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:7ce11d21e4e69a8e5cbc612a9aa3d6c3
URL:http://event5969a2686246474.sched.com/event/7ce11d21e4e69a8e5cbc612a9aa3d6c3
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T184500Z
DTEND:20260420T194500Z
SUMMARY:Professional Headshots (2:45 pm - 3:45 pm)
DESCRIPTION:Your brand starts with you. In the lead-up to 2026\, ensure your digital presence is as polished as your hospitality. Join us for a rapid-fire\, 5-minute portrait session with a professional photographer. You’ll walk away with a high-resolution\, modern headshot perfect for LinkedIn\, press releases\, or your "About Us" page—all at no cost to you.
CATEGORIES:HEADSHOTS
LOCATION:Berwyn Room
SEQUENCE:0
UID:5a27611e52846e12fd496999bd0d9bea
URL:http://event5969a2686246474.sched.com/event/5a27611e52846e12fd496999bd0d9bea
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T185500Z
DTEND:20260420T191500Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:5bc24963f970cca7356cd7133e9c1c97
URL:http://event5969a2686246474.sched.com/event/5bc24963f970cca7356cd7133e9c1c97
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T185500Z
DTEND:20260420T191500Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:4ede270c52f4fe3e88acea4e985f3a97
URL:http://event5969a2686246474.sched.com/event/4ede270c52f4fe3e88acea4e985f3a97
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T185500Z
DTEND:20260420T191500Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:ee0c17691434eb6bac9ecb99e07f00a5
URL:http://event5969a2686246474.sched.com/event/ee0c17691434eb6bac9ecb99e07f00a5
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T192000Z
DTEND:20260420T194000Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:e5b1692779da0ecfc3a94899e731b734
URL:http://event5969a2686246474.sched.com/event/e5b1692779da0ecfc3a94899e731b734
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T192000Z
DTEND:20260420T194000Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:dac9194c21ba296ccdda95316e7f6cec
URL:http://event5969a2686246474.sched.com/event/dac9194c21ba296ccdda95316e7f6cec
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T192000Z
DTEND:20260420T194000Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:476d3392261796a5686bff74b6b75089
URL:http://event5969a2686246474.sched.com/event/476d3392261796a5686bff74b6b75089
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T193000Z
DTEND:20260420T202500Z
SUMMARY:Frontline Guardians: Identifying and Preventing Human Trafficking in Hospitality
DESCRIPTION:Join PACT for a comprehensive workshop designed specifically for the hospitality and tourism sector that aims to equip industry professionals with the essential tools to combat human trafficking and commercial exploitation.&nbsp\;Participants will learn to clearly define these crimes and recognize specific indicators to identify suspected victims within their facilities. The session outlines safe reporting protocols for suspected cases and offers a brief overview of AHLA-sponsored e-learning resources\, including the Unpacking Human Trafficking map and report.\n\nThis session is sponsored by the American Hotel Lodging Association.
CATEGORIES:CUSTOMER SERVICE
LOCATION:Centennial Ballroom II\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:cb31dc7446d02edb35f65558013b0445
URL:http://event5969a2686246474.sched.com/event/cb31dc7446d02edb35f65558013b0445
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T193000Z
DTEND:20260420T202500Z
SUMMARY:The Philadelphia InfluencerCon
DESCRIPTION:Think Bravo-Con energy meets high-level market strategy. In this dynamic 60-minute session\, 10 of the region’s leading creators pull back the curtain on how today’s most impactful partnerships are built\, managed\, and protected. From maintaining narrative integrity to navigating high-speed viral moments\, our panelists will share the "unfiltered" truth about working together in a fast-moving digital landscape. Expect candid behind-the-scenes stories of collaborations that went surprisingly right—and hilariously wrong. Whether you’re a heritage brand\, a boutique destination\, or a creator\, you’ll walk away with a blueprint for turning "likes" into measurable impact while keeping the story authentic.
CATEGORIES:MARKETING
LOCATION:Grand Ballroom\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:98592aded39b9b00504e3e6403b64bc6
URL:http://event5969a2686246474.sched.com/event/98592aded39b9b00504e3e6403b64bc6
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T194500Z
DTEND:20260420T200500Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:c9899dd27e0bba8a1eaa616ff44cc9cc
URL:http://event5969a2686246474.sched.com/event/c9899dd27e0bba8a1eaa616ff44cc9cc
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T194500Z
DTEND:20260420T200500Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:476bb6f333e6cea15d9db512f267bebc
URL:http://event5969a2686246474.sched.com/event/476bb6f333e6cea15d9db512f267bebc
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T194500Z
DTEND:20260420T200500Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:9e1168f5965dfe26b47ed53c8f727149
URL:http://event5969a2686246474.sched.com/event/9e1168f5965dfe26b47ed53c8f727149
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T194500Z
DTEND:20260420T203000Z
SUMMARY:Professional Headshots (3:45 pm - 4:30 pm)
DESCRIPTION:Your brand starts with you. In the lead-up to 2026\, ensure your digital presence is as polished as your hospitality. Join us for a rapid-fire\, 5-minute portrait session with a professional photographer. You’ll walk away with a high-resolution\, modern headshot perfect for LinkedIn\, press releases\, or your "About Us" page—all at no cost to you.\n\nPlease stop at any time during your selected window.
CATEGORIES:HEADSHOTS
LOCATION:Berwyn Room
SEQUENCE:0
UID:d1994fc8e3b22933d154b1b38134ba3c
URL:http://event5969a2686246474.sched.com/event/d1994fc8e3b22933d154b1b38134ba3c
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T201000Z
DTEND:20260420T203000Z
SUMMARY:Creative Clinic: Creative Writing
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:c3583fa4d60f06b4c74370f33abc68d4
URL:http://event5969a2686246474.sched.com/event/c3583fa4d60f06b4c74370f33abc68d4
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T201000Z
DTEND:20260420T203000Z
SUMMARY:Creative Clinic: Graphic Design
DESCRIPTION:The Graphic Design and Creative Writing Clinic offers a fast-paced\, "makeover show" environment designed to polish your brand’s professional presence. Held as a drop-in clinic\, you’ll receive 20 minutes of one-on-one consultation to refine both messaging and visual design. Attendees are encouraged to bring specific materials—such as website pages\, social media bios\, or Canva designs—to receive immediate\, expert feedback. The focus remains on practical improvements\, including visual hierarchy\, mobile-first formatting\, and ensuring your core message is clear within three seconds. You’ll walk away with specific rewrite suggestions\, a short action checklist\, and a "Design Do’s & Don’ts" guide to implement changes instantly.
CATEGORIES:CREATIVE CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:62bab8fbf0853df46d4c651931008fe0
URL:http://event5969a2686246474.sched.com/event/62bab8fbf0853df46d4c651931008fe0
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T201000Z
DTEND:20260420T203000Z
SUMMARY:The Google DMO Clinic: Optimizing Your Digital Footprint
DESCRIPTION:Wondering how your business looks to Philadelphia visitors searching online? Visit the Hospitality Resource Hub to book a one-on-one consultation with Kim Palmer from Miles Partnership. In 15–20 minutes\, Kim will walk you through your digital presence and share best practices tailored to your business. You'll leave with a personalized report card on how your business shows up across Google\, Tripadvisor\, and more\, plus a review stand to help you start collecting more customer feedback.Advance booking required.
CATEGORIES:GOOGLE DMO CLINIC
LOCATION:Haverford Room
SEQUENCE:0
UID:d169fba77dd168a08df9a061d0052105
URL:http://event5969a2686246474.sched.com/event/d169fba77dd168a08df9a061d0052105
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T203000Z
DTEND:20260420T211500Z
SUMMARY:Be the Spark: Creating Customers for Life
DESCRIPTION:You are on the front lines of shaping how the world experiences Philadelphia. Every interaction is more than a transaction—it’s a chance to leave people better than you found them. In this energizing session\, you’ll discover how to transform everyday moments into unforgettable experiences that turn visitors into passionate ambassadors for the city. Drawing inspiration from Disney-level service and world-class hospitality practices\, you’ll learn the Five Platinum Service Principles that elevate ordinary interactions into “wow” experiences. More importantly\, you’ll learn how to create moments that uplift people\, instill confidence\, and bring a sense of possibility into every interaction—so guests don’t just feel served\, they feel seen.\nBecause in an age of artificial intelligence and automation\, the future will not belong to businesses that simply adopt technology—it will belong to those who amplify what makes us human and bring out the brilliance in others.\n\n
CATEGORIES:GENERAL
LOCATION:Grand Ballroom\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:ae8f717c12c5328f8b320b56a23c459a
URL:http://event5969a2686246474.sched.com/event/ae8f717c12c5328f8b320b56a23c459a
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260426T211550Z
DTSTART:20260420T211500Z
DTEND:20260420T221500Z
SUMMARY:Networking Reception
DESCRIPTION:After a day of deep dives and global insights\, this closing reception serves as the official social anchor of the Hospitality Symposium\, designed to turn today’s attendees into tomorrow’s collaborators. Join fellow industry leaders\, innovators\, and our guest speakers in a relaxed\, vibrant atmosphere to discuss the day's highlights. Whether you’re looking to forge new partnerships\, meet our keynote speakers\, or simply unwind\, this is where the real "magic" of the symposium happens. We’ll have a curated selection of local refreshments and hors d'oeuvres to fuel the conversation. Cheers to a day of growth and the bright future of hospitality in our region!
CATEGORIES:GENERAL
LOCATION:Foyer\, 480 N Gulph Rd\, King of Prussia\, PA 19406\, USA
SEQUENCE:0
UID:61ed8081103822e50e0a8d19b515b3c7
URL:http://event5969a2686246474.sched.com/event/61ed8081103822e50e0a8d19b515b3c7
END:VEVENT
END:VCALENDAR