Philadelphia Hospitality Symposium

True hospitality is only achieved when every guest can navigate a space with dignity and independence. Led by Amanda Parezo, this session moves beyond basic legal compliance to explore the core principles of Universal Design and true belonging. Attendees will dive into key concepts and best practices for creating seamless, inclusive environments for guests of all abilities. Through real-world examples and interactive scenarios, participants will learn to identify and remove common physical and sensory barriers. Amanda’s unique expertise as both a Doctor of Occupational Therapy and a disability advocate provides a practical, human-centered framework for modern service. Join us to transform your guest experience from simply functional to authentically inclusive.